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I have walked into rooms where the BDR function was very busy and not very good, and rooms where it was very quiet and quietly excellent. The gap between them is never the reps. It is almost always the operating system underneath them, or the lack of one.
So last week I put the whole thing on paper. Nine principles. Hiring, ramp, coaching, forecasting, enablement, AI, and the operating rhythm that ties it together. Not a framework you have to license and not a maturity model that ends in a sales call. Just the actual document I would hand a new manager on their first Monday.
This week is the tour. The three principles that fix the most in the shortest window. The one meeting almost every org is missing. A stat that will ruin your next headcount conversation in a good way. And a rec that is genuinely just a very good novel.
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